1. Return Window
Returns must be initiated within 30 days of delivery. After this period, returns are not accepted except where required by law.
2. Return Eligibility
- Item must be unused and in original condition
- Original packaging and accessories included
- Proof of purchase required
- RMA required before return
3. Return Process
- Email support with order number
- Receive RMA and instructions
- Ship item with tracking
- Provide tracking confirmation
4. Shipping Costs
Customers pay return shipping unless the item is defective or incorrect.
6. Refunds
Refunds are issued to the original payment method after inspection. Processing typically takes 5–10 business days depending on provider.
7. Exchanges
Exchanges are available subject to product availability and eligibility. Price differences may apply.
14. Contact
Emphos Group
9398 Coote Street, Chilliwack, BC, Canada
info@emphosgroup.com