End User LicenceAgreement

Agreement Overview

End User Licence Agreement

This End User Licence Agreement (“EULA”) is between you and EMPHOS Group Corporation (“EMPHOS,” “we,” “us,” or “our”). It governs Licensed Products supplied under these terms. If you accept for an organization, you confirm that you have authority to bind it.

Read the applicable terms before purchase or activation. By affirmatively accepting this EULA, or installing or using a product supplied on these terms after they have been made available to you, you agree to them. If you do not agree, do not install or use the product and contact the seller about the available purchase remedies.

Nothing in this EULA removes a right, warranty, remedy, or protection that applicable law does not allow the parties to exclude.

Section 1

Definitions & Applicable Terms

• Licensed Product: EMPHOS proprietary software, documentation, digital content, templates, or other digital materials supplied to you under this EULA.
• Product Terms: the applicable product EULA, licence schedule, accepted purchase offer, or written order form identifying the product, permitted use, users, devices, term, updates, and services purchased.
• Licensed User: the individual authorized to use a licence. An organization may purchase for named users without acquiring unlimited shared access.
• Your Content: documents, drawings, code, data, prompts, and other material that you or an authorized person provide or create using the product.
• End Product: a finished work created using a licensed template, asset, or software. Rights in an incorporated asset remain subject to its licence.
• Consumer: a person entitled to consumer protections under the law applicable to the transaction. A licence label does not determine or remove that legal status.

A separate product EULA governs its product or release. This general page does not add restrictions, fees, or liability limits to that EULA unless expressly incorporated. A signed agreement governs matters within its scope; mandatory law and applicable third-party licences take priority over conflicting restrictions.

For purchases made under this general EULA, specific terms disclosed and accepted for the product take priority over general terms on the same subject. Keep your order confirmation and the licence supplied with your release.

Section 2

Licence Grants & Product Models

Subject to the applicable purchase or authorized trial and compliance with its terms, EMPHOS grants a non-exclusive licence to install, access, and use the Licensed Product within the scope you acquired. Reasonable backup copies are permitted unless the applicable content licence states a different limit. Transfer and redistribution rights are addressed below.

The following product models are distinct. A Personal, Commercial, or Extended asset licence is not a universal default for every EMPHOS application. The applicable offer identifies the product and licence you acquire.

Prices, currency, taxes, promotions, and the scope of any separately purchased services are disclosed in the applicable offer before purchase. Referring to a product or licence model here does not itself provide a download, an activation entitlement, or access to an invitation-only program.

Section 3

Trials, Activation & Purchase Channels

3.1 FieldLine PDF direct trial

Where the FieldLine PDF 30-day direct trial is offered, it requires no payment card and lasts 30 consecutive days from first successful trial activation. Downloading the installer or creating an account does not start the trial. Reinstalling or changing devices does not restart the original period.

The trial does not automatically become a paid purchase or subscription. Paid use after the evaluation requires a separate purchase. Trial feature scope, device allowance, internet requirements, and expiry behaviour are supplied with the trial. Other products and designated beta programs follow their own evaluation terms.

3.2 Activation and devices

Use legitimately issued licences and activation credentials. Do not share an individual licence with other users, exceed the permitted seats or active devices, or bypass entitlement controls. Device replacement is permitted within the applicable allowance; use the supplied deactivation instructions or contact support when a device is unavailable.

A product may require internet access for initial activation and periodic validation. The applicable product instructions identify those requirements and any offline authorization period. A validation interval is not a subscription or an obligation to repurchase a perpetual licence. An offline device may retain its existing authorization until it reconnects or that authorization expires.

If a legitimate purchase cannot be activated, a device is replaced, or credentials are lost, contact us with your order reference. Recovery and available remedies follow your purchase terms and applicable law; loss of access does not give EMPHOS ownership of your documents.

3.3 Direct purchases and Microsoft Store

Direct purchases follow the EMPHOS offer and activation instructions. Microsoft Store purchases also follow Microsoft's applicable payment, refund, account, and Store-service terms. Use the seller and purchase channel shown on your receipt for payment or refund requests. A trial, test package, or direct purchase does not by itself establish Microsoft Store ownership.

Software installers and ZIP packages for FieldLine PDF are supplied separately from training courses, practice files, and PDF guides. A training licence or course entitlement is included only when the offer says so.

Section 4

Permitted Work & Restrictions

You may use the product's features to create, review, edit, measure, convert, export, print, and share your work as permitted by your product licence and the rights in that work. Authorized software automation, integrations, and client deliverables are not prohibited merely because they involve commercial work.

Except where your licence, a relevant third-party licence, or applicable law permits it, you must not:

• Resell, sublicense, rent, lease, distribute, or provide other users with access to the proprietary Licensed Product beyond the rights you acquired.
• Publish licence keys, share credentials to enable separate unlicensed use, or evade trial, seat, device, or activation limits.
• Copy or redistribute proprietary code, model components, templates, or assets as a competing or substitute product without permission. Ordinary use of your own outputs remains subject to their rights and your product licence.
• Modify proprietary software, distribute derivative editions, or extract proprietary source code or model components without authorization.
• Remove, alter, or misrepresent required copyright, licence, trademark, attribution, or other proprietary notices.
• Use the product unlawfully, infringe others' rights, gain unauthorized access to systems or data, or breach the applicable Acceptable Use Policy.

These restrictions preserve lawful interoperability, security research, reverse engineering, and other activities to the extent the relevant restriction cannot be enforced under applicable law. No advance-notice condition is added where the law gives an unconditional right. Open-source and other third-party rights remain available for the components they cover.

For a licensed template or asset, rights to incorporate it in an End Product do not automatically permit redistribution of the extractable original or a stock library built from it. Any such rights must be included in the specific asset licence. This asset restriction does not turn an ordinary PDF, drawing, report, or code file you create into EMPHOS property.

Section 5

Ownership, Outputs & Third-Party Rights

5.1 EMPHOS materials

The proprietary Licensed Product is licensed, not sold. EMPHOS and its licensors retain their respective intellectual property rights in it. Purchasing a licence does not transfer proprietary source code, model weights, trademarks, or other rights beyond those expressly granted.

5.2 Your files and work

You retain your rights in Your Content, including documents, markups, drawings, code, and original work. Using EMPHOS software does not transfer those rights to EMPHOS or require substantial additions before you can keep ownership of your own material. Obtain the permissions needed for third-party material you use or distribute.

Rights in AI-generated material depend on applicable law and any rights in underlying or incorporated content. This EULA does not guarantee that an output is unique, copyrightable, accurate, or free of third-party rights. Review outputs before relying on or distributing them.

5.3 Components and attribution

Open-source software, fonts, models, datasets, and other third-party components retain their own licences and notices. If those terms grant rights that differ from this EULA, they govern the relevant component. Required source-code access and other rights are not restricted by this EULA.

Keep required notices when distributing a component or asset under a licence that requires them. Attribution in your finished work is required only where the applicable asset or component terms say so; use of the application alone does not impose a general EMPHOS credit on your documents.

5.4 Voluntary feedback

For suggestions, bug reports, and other feedback you voluntarily provide, you grant EMPHOS a worldwide, perpetual, irrevocable, royalty-free licence to use, reproduce, modify, distribute, and incorporate that feedback into its products and services without compensation or attribution unless separately agreed.

This licence does not transfer ownership of your existing work or override protections for personal information, support attachments, or material covered by a separate confidentiality agreement. Do not submit feedback containing material you are not entitled to share.

Section 6

Local Data, Connected Features & Review

Local applications may store project state, documents, chats, settings, caches, recovery files, diagnostics, and proof records on your device. Keep appropriate backups and protect access to your device and accounts. Local operation does not by itself mean that every account, update, activation, or connected feature is offline.

Personal information is handled under the Privacy Policy and any product-specific notice. Activation, payment, updates, support submissions, or connected services may involve network communication as described there. This EULA does not grant blanket permission to inspect all local files, upload private content, or use it for model training.

Authorize only the files, accounts, tools, and services needed for your work. Review AI-assisted or automated actions and outputs. For FieldLine PDF, check source geometry, units, scale, calibration, measurements, conversions, OCR, and other relevant results against the requirements of the task.

Software does not replace qualified professional judgment. Review material before use in engineering, legal, medical, financial, safety, or other regulated work. A licence to use software does not certify a result or authorize a regulated deployment beyond the written scope agreed for the product.

Section 7

Updates, Upgrades & Support

7.1 Included rights follow the product

• FieldLine PDF: application updates released by EMPHOS are included with the perpetual desktop purchase without an additional desktop-licence fee. A general major-version charge in this EULA does not override that entitlement.
• Heinrich desktop: the purchased major version is perpetual. A later major-version upgrade is optional and may require a separate purchase. Update and support coverage follows the applicable offer or written agreement.
• Other products and content: updates, revisions, upgrades, support periods, and included services follow the terms disclosed for the purchase.

Updates supplied under your licence form part of the relevant Licensed Product. A new paid upgrade or separate service requires the corresponding offer and acceptance; it is not purchased automatically by continuing to use a perpetual desktop licence.

7.2 Support and compatibility

Included updates do not promise a release timetable, a particular future feature, support for every future operating system, or a support response time. Any support commitment or service level expressly included in your purchase remains binding, as do update and conformity obligations required by law.

We may retire unsupported versions or change service arrangements where reasonable and lawful, with notice required by the applicable agreement or law. This does not authorize removal of purchased perpetual use rights, included update entitlements, or remedies for a paid product that does not conform to its description.

7.3 Separate subscriptions and hosted services

Where offered, a subscription or hosted service has its own disclosed price, term, renewal, and cancellation conditions. Cancelling such a service does not by itself end a separately purchased perpetual desktop licence. Uninstalling an application does not cancel an active subscription; use the stated cancellation process or contact the seller.

Section 8

Term, Suspension & Termination

8.1 Licence duration

A perpetual licence has no scheduled time expiry. Trials, subscriptions, and other time-limited licences end according to their disclosed term. Expiry of a temporary download link or an activation refresh date does not convert a perpetual licence into a new purchase requirement.

8.2 Ending a licence for breach

For a material breach capable of remedy, EMPHOS will give written notice identifying the breach and at least 14 days to remedy it before terminating a licence supplied under this general EULA, unless the product agreement or law requires a longer period.

We may terminate for a material breach that cannot be remedied, or suspend affected access promptly where reasonably necessary to address fraud, unauthorized distribution, a serious security threat, or a legal prohibition. A restriction must relate to the issue being addressed. Where lawful and practicable, we will explain the reason and provide a way to seek review. A suspicion alone does not determine that a breach occurred.

8.3 Your choice and the effect of termination

You may end your licence by stopping use of the proprietary Licensed Product and removing its copies from devices you control. Any subscription cancellation and refund request follows the applicable purchase terms and law.

• When a licence ends, stop using and remove the affected proprietary product copies, subject to any rights of lawful retention.
• Your own documents, work, and backups remain yours. Termination does not authorize EMPHOS to delete, encrypt, or take ownership of them.
• Independent third-party licences continue according to their terms.
• Lawfully created and distributed End Products are not automatically recalled. Any continuing use of a separately licensed asset remains subject to that asset's terms.

Ownership, accrued payment obligations, rights already granted in feedback, and provisions intended by their nature to survive continue to the extent applicable. Suspension or termination does not remove mandatory refunds, remedies, or other non-waivable rights.

Section 9

Warranties, Refunds & Remedies

9.1 Product description and limited warranty

Unless a different product-specific express warranty was disclosed and accepted before purchase, a paid Licensed Product supplied under this general EULA carries a limited warranty that it will substantially conform to its stated description for 30 days from purchase. Contact EMPHOS with the product, order reference, and a description of the problem.

For a claim under that limited warranty, EMPHOS will provide an appropriate correction or replacement, or refund the affected purchase where the problem cannot reasonably be resolved. This express warranty is additional to mandatory legal rights; it does not make replacement or refund your exclusive remedy or impose a 30-day limit on statutory claims.

9.2 Refund and cancellation terms

The refund terms disclosed for your product and purchase channel apply. For direct Heinrich desktop purchases, the unused-software request period is 14 days from purchase where the software has not been downloaded, activated, or used. Other voluntary refund offers follow their stated conditions. A FieldLine PDF trial does not create an additional paid-purchase refund period.

If you do not accept terms supplied for a purchase, do not install or use the product and contact the seller promptly. Applicable cancellation, conformity, and refund rights remain available. Downloading or activating a product does not by itself waive a right that law requires separate consent or acknowledgment to end.

9.3 Other warranties

We do not promise uninterrupted or error-free operation, compatibility beyond the stated requirements, or suitability for every intended use. For business transactions, additional implied warranties are excluded only where the law permits. Express commitments made for the purchase and consumer rights concerning description, quality, updates, care, and available remedies remain effective.

Trials and designated beta products are supplied for the disclosed evaluation purpose and under their applicable terms. Their status does not remove rights that cannot lawfully be excluded.

Section 10

Responsibility & Liability

10.1 Consumer rights and excluded categories

This EULA does not exclude liability or remedies that consumer law requires, including applicable remedies for defective or misdescribed digital content, failure to meet binding commitments, or damage for which liability cannot be excluded.

No term excludes or limits liability for fraud, intentional misconduct, fraudulent misrepresentation, death or personal injury caused by negligence where the exclusion is prohibited, or any other liability that cannot lawfully be excluded or limited.

10.2 Business transactions under this general EULA

Subject to Section 10.1 and any different agreed Product Terms, for business and organizational use EMPHOS excludes liability for indirect, incidental, special, consequential, punitive, or exemplary loss, including resulting loss of profits or business opportunity, to the extent permitted by law.

For those business transactions, EMPHOS's total cumulative liability under this general EULA is limited to the greater of the amount paid for the affected Licensed Product during the 12 months before the event giving rise to the claim or CAD $100, except for the liabilities protected in Section 10.1. This business cap does not apply to consumer transactions.

These general limits do not insert a new cap into a separate product EULA or replace a negotiated liability provision. Independent third-party licence provisions apply to their respective components and contributors.

Section 11

Business Third-Party Claims

For business or organizational transactions governed by this general EULA, you will indemnify EMPHOS for reasonable losses, damages, and legal costs arising from a third-party claim to the extent caused by your unlawful use, material breach, or infringement of third-party rights through content you supply or distribute.

This obligation does not apply merely because you use the software or create an End Product. It does not cover loss caused by EMPHOS's own breach, negligence, misconduct, or infringement in materials EMPHOS supplied, except to the extent your unauthorized modification or use caused the claim.

EMPHOS will give prompt notice of a covered claim and reasonable cooperation. The parties will coordinate its defence, you may participate through your own counsel, and neither party may settle a claim by admitting the other's liability or imposing a non-monetary obligation on the other without that party's written consent. This indemnity does not apply to consumer transactions.

Section 12

Governing Law & Disputes

This EULA is governed by the laws of British Columbia and the federal laws of Canada applicable there. The courts of British Columbia have jurisdiction, subject to mandatory rights to rely on another jurisdiction's protections or bring a claim in another competent court.

You may contact info@emphosgroup.com with a description of a dispute and the resolution you seek. We aim to resolve inquiries through discussion within 30 days. That process is voluntary and does not require you to delay proceedings, miss a deadline, or give up an available remedy.

This general EULA does not require arbitration, waive participation in a class or representative proceeding, prohibit lawful reviews, or prevent a complaint to a regulator. Mandatory legal protections take priority over any inconsistent contract term.

Section 13

Export Controls & Sanctions

Comply with export, re-export, import, sanctions, and trade-control laws that apply to the product, transaction, parties, destination, and intended use. Do not supply or use a Licensed Product in a prohibited transaction or end use, or transfer it where a required authorization has not been obtained.

Restrictions depend on the applicable law and measure. They are not a blanket ban based solely on a person's nationality. EMPHOS may request information reasonably needed for compliance and may refuse or restrict a transaction where supply would be unlawful. Any resulting cancellation or refund is handled under the applicable agreement and law.

Section 14

Agreement Versions & General Terms

14.1 Records and amendments

This general EULA and the applicable accepted Product Terms describe the licence granted for the transaction. The Terms of Service, delivery terms, and refund terms apply to their respective subjects. The Privacy Policy describes personal-information handling; required privacy choices and consents remain separate.

New website versions show a revised date. Posting an update does not retroactively remove rights granted for an earlier purchase or release, introduce a recurring fee, or replace a separately signed contract. Material changes affecting an existing service will be communicated and accepted where required by its agreement and law.

Express product descriptions and other commitments that law makes binding are not erased by this entire-agreement provision. Save the agreement and order details supplied with your purchase.

14.2 Transfers, severability, and waiver

You may transfer a licence only as permitted by its Product Terms, EMPHOS's written consent, or applicable law. Replacing an authorized device for the same licensed user is not a sale or transfer to another user.

EMPHOS may transfer its rights and obligations in connection with a business reorganization or sale, provided that your purchased rights and applicable consumer protections are preserved. Notice will be given where required by law or the agreement.

If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later. This EULA does not create an employment, agency, or partnership relationship.

Section 15

Licensing Contact

For licence scope, device replacement, activation recovery, business use, refunds, or a suspected licence violation, contact:

Include the product name, version, purchase channel, order reference where relevant, and the issue or intended use. Do not send passwords, sign-in codes, or full payment-card details.

We aim to respond to licensing inquiries within 1–3 business days. This is a response target; an expressly purchased support commitment and any legal deadline take priority.