What We Collect
Contact details, payment data, account information, device data, usage signals, transactions, and communications.
EMPHOS Group Legal
Privacy Policy
This policy explains how EMPHOS Group collects, uses, discloses, stores, and protects personal information when you visit, use, or make a purchase through our services.
How We Use It
To fulfill orders, improve services, provide support, communicate with you, market responsibly, and prevent fraud.
Who We Share With
Shopify, service providers, shipping and payment partners, analytics vendors, and others where legally required or authorized.
Your Rights
Depending on location, you may have rights to access, correct, delete, or request portability of your personal information.
Policy Overview
Privacy Policy
Emphos Group operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience. Emphos Group is powered by Shopify, which enables the delivery of those services.
This Privacy Policy describes how personal information is collected, used, and disclosed when you visit, use, make a purchase, complete another transaction, or otherwise communicate with Emphos Group through the services. If there is a conflict between the Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.
By using and accessing the services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of information described here.
Section 1
Personal Information We Collect or Process
When this policy refers to “personal information,” it means information that identifies or can reasonably be linked to you or another person. It does not include information that has been anonymized or de-identified.
Depending on how you interact with the services, Emphos Group may collect or process the following categories of personal information:
- Contact details, including name, address, billing address, shipping address, phone number, and email address.
- Financial information, including payment card information, transaction details, form of payment, and related purchase data.
- Account information, including username, password, security questions, preferences, and settings.
- Transaction information, including items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled, as well as past transactions.
- Communications with support or the business, including any information included in inquiries or messages.
- Device information, including device type, browser, network connection, IP address, and other identifiers.
- Usage information describing how and when you interact with or navigate the services.
Practical summary: if you browse, buy, sign in, message support, or interact with the store, some level of personal data processing is likely involved.
Section 2
Personal Information Sources
Personal information may be collected from the following sources:
- Directly from you, including when you create an account, place an order, use the services, or contact support.
- Automatically through the services, including from your device, cookies, and similar technologies.
- From service providers engaged to enable technology, fulfillment, analytics, payments, support, or related operations.
- From partners or other third parties where applicable.
Section 3
How We Use Your Personal Information
Provide, Tailor, and Improve the Services
Personal information is used to process payments, fulfill orders, remember preferences, send account notifications, process purchases and returns, manage accounts, arrange shipping, facilitate exchanges, enable reviews, and support a customized shopping experience.
Marketing and Advertising
Personal information may be used for marketing and promotional purposes, including email, text, postal mail, and online advertising based on activity associated with the services.
Security and Fraud Prevention
Personal information may be used to authenticate accounts, provide a secure payment and shopping experience, detect and investigate fraudulent or illegal activity, protect public safety, and secure the services.
Communicating with You
Personal information is used to provide customer support, remain responsive to inquiries, deliver effective services, and maintain the business relationship.
Legal Reasons
Personal information may be used to comply with applicable law, respond to valid legal process, investigate or participate in legal proceedings, and enforce or investigate violations of applicable terms or policies.
Communication preferences: you can typically opt out of promotional emails through the unsubscribe link, but service-related messages such as order confirmations may still be sent.
Section 4
How We Disclose Personal Information
Personal information may be disclosed to third parties for legitimate purposes, including:
- With Shopify, vendors, and other service providers that support IT, payment processing, data analytics, customer support, cloud storage, fulfillment, or shipping.
- With business and marketing partners that help provide marketing services or advertisements, subject to their own privacy notices.
- When you direct, request, or consent to disclosure, including to complete shipments or through integrations such as social media widgets or login tools.
- With affiliates or within the corporate group where applicable.
- In connection with a merger, bankruptcy, legal obligation, enforcement of terms, or protection of rights, services, or users.
Section 5
Relationship with Shopify
The services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the services in order to provide and improve those services.
Information submitted through the services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses personal information and what rights may be available, users may review the Shopify Consumer Privacy Policy and, where applicable, use the Shopify Privacy Portal.
Section 6
Third-Party Websites and Links
The services may contain links to websites or platforms operated by third parties. If you follow links to sites not controlled by Emphos Group, you should review their privacy and security policies and related terms independently.
Emphos Group does not guarantee and is not responsible for the privacy or security practices of third-party websites, or for the accuracy, completeness, or reliability of content found there.
Section 7
Children’s Data
The services are not intended for use by children, and Emphos Group does not knowingly collect personal information from children under the age of majority in the relevant jurisdiction.
A parent or guardian who believes a child has provided personal information may contact Emphos Group to request deletion of that information.
As of the effective date of this Privacy Policy, Emphos Group states that it does not have actual knowledge that it “shares” or “sells” personal information of individuals under 16 years of age, as those terms may be defined by applicable law.
Section 8
Security and Retention of Your Information
No security measure is perfect or impenetrable, and Emphos Group cannot guarantee absolute security. Information sent through unsecured channels may be at risk while in transit, so sensitive or confidential details should not be shared through insecure methods.
Retention periods depend on factors such as whether the information is needed to maintain an account, provide services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Reality check: security is treated seriously, but “perfect security” is not a thing on the internet, and pretending otherwise would be nonsense.
Section 9
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in specific circumstances.
- Right to Access / Know: request access to personal information held about you.
- Right to Delete: request deletion of personal information maintained about you.
- Right to Correct: request correction of inaccurate personal information.
- Right of Portability: request a copy of personal information and, in some cases, request transfer to another party.
- Managing Communication Preferences: opt out of promotional communications while still receiving essential non-promotional messages, such as order or account notices.
To exercise rights, you may contact Emphos Group directly. Identity verification may be required before a request is processed, and authorized agents may be required to provide proof of authority.
Section 10
Complaints
If you have concerns about how personal information is processed, you may contact Emphos Group using the contact details below. Depending on where you live, you may also have the right to appeal a decision or lodge a complaint with your local data protection authority.
Section 11
International Transfers
Personal information may be transferred, stored, and processed outside the country where you live. Where information is transferred out of the European Economic Area or the United Kingdom, recognized transfer mechanisms such as Standard Contractual Clauses or equivalent legal tools may be relied upon where required.
Section 12
Changes to This Privacy Policy
Emphos Group may update this Privacy Policy from time to time to reflect changes in practices or for operational, legal, or regulatory reasons. Revised versions will be posted with an updated “Last Updated” date and any required notice.
Section 13
Contact Us
If you have questions about privacy practices, this Privacy Policy, or wish to exercise rights available to you, contact Emphos Group directly.
Emphos Group
9398 Coote Street, Chilliwack, BC, V2P 6B5, Canada
Email: info@emphosgroup.com
Need privacy help right now?
For access requests, correction requests, deletion requests, complaint support, or general privacy questions, contact EMPHOS Group directly and include enough detail so the issue can actually be resolved without ten rounds of email ping-pong.