Copyright & Notices

Policy Overview

Copyright & Notice-and-Takedown Policy

EMPHOS Group Corporation (“EMPHOS Group,” “we,” “us,” or “our”) respects copyright and expects users of our services to do the same. This policy explains how to report a concern involving our websites, software, documentation, publications, or material hosted through our services where those services are available.

We review complaints under the law and procedure relevant to the material and service involved. Sections 3 and 4 explain our general complaint and review process. Sections 6 and 7 address Canadian notice-and-notice and U.S. DMCA procedures separately.

Section 1

Our Intellectual Property

EMPHOS Group’s original website content, documentation, software, designs, and other protected materials are owned by EMPHOS Group Corporation or the relevant rights holders. Their use is governed by the applicable licence, permission, and law. Third-party and open-source components remain subject to their own rights and licence terms.

EMPHOS names, product names, logos, and other brand identifiers may also be protected by trademark law. This policy does not grant permission to use a mark beyond permission already provided by an applicable licence or law.

Using our software does not transfer ownership of your pre-existing documents or other materials to EMPHOS Group. Rights in user content and outputs are addressed by the applicable product agreement, third-party rights, and law.

Section 2

Respecting Third-Party Rights

Use, upload, publish, and share material only when you own the relevant rights, have permission, or can rely on an applicable legal exception. Copyright exceptions, including Canadian fair dealing and U.S. fair use where applicable, must be considered when evaluating a complaint.

This applies to work involving Aletheia, Heinrich, FieldLine PDF, and other EMPHOS products and services where made available. Editing, converting, annotating, or generating material does not by itself establish permission to reproduce or distribute someone else’s protected work.

A complaint about material in an EMPHOS product or publication should identify the product, version, document, or page involved. For material available only on a user’s device or a third-party service, identify the relevant location and provider; the available response depends on who controls the material.

Section 3

Submit a Copyright Complaint

3.1 Information to include

Send a written complaint to info@emphosgroup.com. “COPYRIGHT NOTICE” in the subject line helps us route it. For our general review process, include:

1. Your identity and contact details: your name, mailing address, telephone number, email address, and the rights holder you represent, if applicable.
2. The protected work: its title or description, your interest or exclusive right in it, and a link or other reference that identifies it. Include a registration number if available; one is not required simply to send a complaint.
3. The material at issue: each relevant URL, file, product version, or other precise location, together with the use you believe infringes and the date and time if relevant.
4. Your basis for the complaint: explain why you believe in good faith that the use is not authorized by the rights holder, an authorized representative, or applicable law.
5. Accuracy and authority: confirm that the information is accurate and that you hold the relevant rights or are authorized to act for their holder.
6. Your signature: a physical or electronic signature.

Use the specific statutory requirements in Section 6 for a Canadian notice-and-notice notice, or Section 7 for a U.S. DMCA notice. The general checklist does not add conditions to a notice that satisfies the applicable statute.

3.2 How we respond

We review the identified material, the rights claimed, the information provided, and the procedure that applies. We may request clarification, investigate, remove or restrict material within our control, notify an affected user where lawful, or take other action required by law or the applicable service terms.

We aim to respond to complete general complaints within 10 business days. This is a service target, not a waiting period: statutory duties to act expeditiously or as soon as feasible take priority.

A complaint is an allegation. Removal or restriction during review does not itself determine ownership or establish that infringement occurred.

Section 4

Request Review of a Removal

4.1 General review requests

If material you supplied was removed or restricted by EMPHOS and you believe there was a mistake or misidentification, reply to the notification or email info@emphosgroup.com with:

1. Your name and contact details, and any complaint reference we provided.
2. The material removed or restricted and its location before the action.
3. Your explanation of the mistake, together with relevant ownership, permission, licence, or legal-exception information.
4. A confirmation that your information is accurate and that you believe in good faith the removal or restriction was mistaken, plus your physical or electronic signature.

We will review the response and determine the next step under the applicable procedure. Outside a statutory counter-notice process, restoration depends on that review, applicable service terms, and any court order. There is no automatic Canadian 10–14-business-day restoration rule under this general process.

4.2 Statutory counter-notices

If a removal was handled under the U.S. DMCA, follow the formal counter-notice procedure in Section 7 and send it to the service provider that handled the removal. A general review email may not meet that procedure’s requirements.

Relevant complaint and response information may be shared with the other party when necessary to assess the dispute or carry out the applicable process. A formal DMCA counter-notice is forwarded to the original complainant. Include the information required for the process and avoid unrelated personal information.

Section 5

Repeat Infringement

EMPHOS Group may restrict, suspend, or terminate access for copyright infringement under the applicable service agreement. We maintain a policy of terminating accounts of repeat infringers in appropriate circumstances.

For this policy, receipt of two or more valid, uncontested infringement notices triggers review for repeat infringement. We consider the underlying conduct, responses, withdrawals, mistakes, and any relevant court findings. Repeated copies of the same allegation do not establish separate infringements.

Action may also be warranted for a serious first infringement. A notice forwarded solely under Canada’s notice-and-notice regime is not, by itself, a finding of infringement.

Section 6

Canadian Notice-and-Notice

Canada’s notice-and-notice regime applies to specified Internet and hosting intermediaries. Where EMPHOS acts in a role covered by sections 41.25 and 41.26 of the Copyright Act, we handle qualifying notices under that regime.

6.1 Required information

A notice must identify the claimant and address, the work, the claimant’s right or interest, the electronic location, the alleged infringement, its date and time, and any additional information prescribed by regulation.

It must not include a settlement offer, a demand for payment or personal information relating to the allegation, a link or reference to such an offer or demand, or other prohibited prescribed content.

6.2 Forwarding and preservation

When section 41.26 applies, we forward a compliant notice electronically as soon as feasible and inform the claimant that it was forwarded or explain why forwarding was not possible.

We retain records sufficient to identify the person associated with the electronic location for six months from receipt of the notice. If the claimant starts proceedings and notifies us before those six months end, the statutory period extends to one year from receipt of the original notice. Separate preservation duties or court orders may require longer retention.

6.3 What receiving a notice means

Notice-and-notice is a forwarding and record-preservation process. It does not by itself require takedown or establish liability. A subscriber is not required by this regime alone to respond, pay the claimant, or supply personal information. Court orders and other legal obligations are separate.

Read the Government of Canada’s information for recipients of copyright notices.

Section 7

U.S. DMCA Procedures

A U.S. notice-and-takedown process under 17 U.S.C. § 512 has its own requirements. Where that process applies, use the designated-agent details and submission process published by the service provider handling the material. Registered agent information is available in the U.S. Copyright Office directory.

7.1 Formal notices

A formal notice must substantially include a signature from an authorized person, identification of the work (or a representative list for multiple works on one site), identification and location of the material, contact information, a good-faith statement that the use is unauthorized by the owner, agent, or law, and a statement that the information is accurate and, under penalty of perjury, the sender is authorized to act for the relevant rights holder.

7.2 Formal counter-notices

A counter-notice must include your signature, the removed material and its prior location, your name, address and telephone number, and a statement under penalty of perjury that you believe in good faith the removal resulted from mistake or misidentification.

It must also consent to the jurisdiction of the U.S. Federal District Court for the district where your address is located, or, if your address is outside the United States, any U.S. judicial district where the service provider may be found. You must agree to accept service of process from the original complainant or their agent.

7.3 Forwarding and restoration

Under the section 512(g) process, the provider promptly sends the compliant counter-notice to the original complainant and informs them that the material will be restored in 10 business days. Restoration occurs no earlier than 10 and no later than 14 business days after receipt of the counter-notice, unless the designated agent first receives notice that the complainant has filed an action seeking a court order to restrain the relevant infringement.

7.4 Shopify-hosted material

For a complaint submitted directly to Shopify about material on a Shopify store, use Shopify’s copyright reporting process. A Shopify removal is handled through Shopify’s corresponding response or counter-notice process. You may also contact EMPHOS about the material at issue.

Section 8

Accurate Notices & Records

Submit complaints and responses only when you have a good-faith basis. Consider relevant permissions and legal exceptions before alleging infringement. Knowingly making a material misrepresentation in a statutory notice or counter-notice may create liability under applicable law.

Tell us promptly if you withdraw or correct a complaint. We retain complaint correspondence and associated records for review, dispute handling, and applicable legal obligations, with personal information handled under our Privacy Policy.

Section 9

Copyright Contact

Send copyright complaints, review requests, and related questions to:

The subject lines COPYRIGHT NOTICE and COPYRIGHT COUNTER-NOTICE help with routing. A different subject line does not invalidate an otherwise compliant statutory notice.

Section 10

Policy Updates

We may update this policy to reflect changes to our services or applicable procedures. The revised policy will be posted here with an updated date. Statutory requirements and applicable court orders govern where they differ from this policy.